Wipro Recruits Freshers for Customer Care Exec

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Wipro is an integrated corporation that offers a diverse range of products, solutions and services in systems, software, consumer care, healthcare, lighting and infrastructure technology. We are driven by our passion for quality and our commitment to Customers. This drive has catapulted us among the 10 most admired companies in India. Through constant innovation and a people-first attitude, we strive to assume leadership positions in all our businesses in the new millennium. Wipro is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. Wipro's position of leadership in the IT business is built on a strong foundation of quality processes (Six Sigma and ISO 9000), Knowledge Management, Innovation & People processes (P-CMM: People Capability Maturity Model). Wipro provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. Have a team of over 42,000+ committed people from different managerial and engineering backgrounds, spreadefreshers across US, Europe, India and Japan. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies. Wipro BPO Solutions Ltd is India's leading third party offshore BPO (Business Process Outsourcing) provider with a full spectrum of BPO services. The Company Headquarters are located in New Delhi, with six state-of-the-art facilities in Mumbai, Pune, Chennai & Kolkata and global offices in US, UK and Canada. Wipro BPO provides a broad range of services from customer relationship management, back office transaction processing to industry specific solutions. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towardsefreshers process standardization, process optimization and process re-engineering.

Designation Customer Care Associate(B8042)

Experience 0 - 1 years

Industry Type Software Services

Functional Area ITES / BPO / KPO / Customer Service / Operations

Education

UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required

Job Description

Roles and Responsibilities: Excellent Communication Skills,Keyboard Skills

Skill & Job Requirements:

Division : Wipro BPO Qualification : Any Undergraduate / Graduate SKILLS REQUIRED ? Excellent Verbal communication skills with neutral accent. ? Good Sales & Customer relation skills ? Working knowledge of PC's with good keyboard skills ? Strong interpersonal and teamwork skills. ? High energy & pleasant nature . Willingness to work in night shifts Mail resumes to Ms.Tandra Das at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with Mail Subject ' Customer Care Associate '

Desired Profile

12th Experience: 0-1 YEARS Skills:

* To provide an inbound telephone response service to members.

* To achieve all Departmental performance, productivity targetsefreshers and measures in relation to conversion, retention and acquisition rates.

* To maximise your save and sales potential to retain the optimum number of customer accountsefreshers * Support the team leader and perform delegated tasks as required.

* Flag any unusual issues/difficulties Members may be experiencing.

* Offer contributions regarding any new save and retention ideas to your team leader. * Develop a working knowledge of new services and software products as they are introduced.

* Engaging in email, whitemail, e-conferencing and call-backs as directed by the team leader. * To adhere to using all customer service support systems, technologies and tools.
* Correctly log all calls handled.

* Adhere to company policies and procedures but know when exceptions are appropriate and discuss these with your Team Leader and or Manager * Act as a first point of contact for issues and raise these to the Team Leader.

Reference Job Code is B8042

How to Apply

Mail resumes to Ms.Tandra Das at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with Mail Subject ' Customer Care Associate '

OR

1.Click here
2. Enter Job Code as B8042 and click Apply.
3. Complete the form.

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