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Company Profile Founded in 1980, Artech India (formerly Softek Pvt Ltd) has established itself as a leading Software Services company having a very successful track record in Software Products, Projects and IT Consulting and Staff Augmentation services. Artech India is an ISO 9001:2000 and a CMM Level IV Compliant Company. Artech India is a subsidiary of Artech Information Systems LLC, headquartered in the USA. Established in 1992, Artech USA is a fast growing IT Consulting company with an exhaustive list of awards and recognitions to its credit. We have operations at New Jersey, California, Virginia in USA and Noida, Bangalore in India. Currently we employ over 550 employees in India and over 1500 worldwide and growing further at a rapid pace. We are preferred vendors with companies like IBM, Intel, GE, ITT-Hartford, AT&T, Prudential, Chubs, Glaxo Smithkline, Aventis, Intel.and many other Fortune 500 clients. We strongly believe in our work force, hence have created an employee centric organization with tremendous thrust on employee development. We provide our employees a truly world-class infrastructure, congenial work culture, excellent growth opportunity, and a competitive remuneration. We need the professionals for the following positions to be part of our winning team:

Designation    Problem and change coordinator(ITIL Certified)

Experience    0 - 5 years

Industry Type    IT-Hardware / Networking

Functional Area    IT Software

Keyword    ITIL Certified , Service co - ordinator , change management, ITIL

Location    Bangalore

Remuneration    Salary: Best in the Industry

Education

UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization

Job Description To facilitate the provision of Service Delivery Reporting support to the Management organization Ensure that the SD Measurements & Reports Operational Process and Service specific report creation work instructions are adhered to in all reporting tasks Support competency wide end-to-end process improvement initiatives and propose new improvement initiatives Ensure that Customer
Satisfaction is a key priority for the Customer Reporting Team Ensure High Quality, Timeliness & Accuracy of all Reports Ensure achievement of functional Key Performance Indicator targets Drive proactive quality improvement Produce daily, weekly and monthly reports as agreed with customers. Desired Profile

ITIL certified,IT Savvy, Basic Networking Concepts, Familiarity with Windows Operating Systems, Basic Hardware Knowledge. Good - Communication Skills, Documentation Skills, Problem Solving Skills, Comprehension Skills, Negotiation Skills. Prepared to work in 24/7 environment.

Reference ITIL Certified

Contact Information Name    Priyanka Vashist

How To Apply Send in your Resumes to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

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