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Customer Service (Voice)

WNS GS

Job Post Details
Job Description Job Title: Customer Service Associate

Job Description: Answering calls from customers based in US and other parts of the world. Handling online reservations, resolving customer queries.

Requirements:
 

  • Bachelor’s degree preferred, or 2 years’ equivalent work experience
  • Demonstrated customer service experience
  • Proficiency in English and ability to speak/read/write an additional regional language (read and write Mandarin, Cantonese)
  • Ability to reason and solve complex problems
  • Excellent interpersonal skills
  • Oral and written communication proficiency
  • Excellent telephone and computer skills.
Job Function Customer Service Voice based
Education Any graduates/under graduates/min. HSC passed
Company Details
Company Name WNS GS
Company Profile
Industry Recognition

Our value proposition of ‘Extending your Enterprise’ has found significant resonance in the marketplace with WNS receiving numerous recognitions.
BPO Leadership:
■         Industry-specific multi-year winner - IAOP 2009 Global Outsourcing 100
■         Recipient of Best New Outsourced Services Award by SSON (2009)
■         Ranked No.2 BPO company in India by Nasscom (2008)
■         Received the Silver Plate Award for Community Service by HelpAge India (2007)

Domain Leadership:
■         Best 10 companies by Industry focus: Utilities - IAOP 2009 Global Outsourcing 100
■         Best 5 companies by Industry focus: Air Transportation - IAOP 2009 Global Outsourcing 100
■         Best Performing FAO Provider by Global Services 100 (2008)
■         WNS awarded Partners in Innovation Challenge for Baggage Claim Process from KLM Dutch Royal Airlines (2008)
■         Ranked No.1 insurance outsourcer by Global Outsourcing 100 (2007)
■         Ranked as 6th largest FAO provider globally by Everest Institute (2007)
■         WNS Assistance Voted Best Accident Management Company by the Auto Body Professionals Club (2007)

Quality Leadership:
■         Recipient of the Best Project Achievement in Green Six Sigma Award at WCBF, USA (2009)
■         Recipient of Golden Peacock Eco-Innovation Award for Green Lean Sigma Program awarded by The World Environment Foundation in association with the Institute of Directors (2009)
■         Recipient of the CIO 100 Award for Innovative Storage Solutions (2008)
■         Recipient of the Asia-Pacific Six Sigma Excellence award for Best Lean Six Sigma project (2007)
■         Recipient of The Global Six Sigma Award for Best Achievement of Six Sigma in Outsourcing (2007)
■         Recipient of Golden Peacock innovation award by Institute of Directors (2007)

Candidate Details
Desired profile Freshers are welcome, candidates from a call center background or having previous experience will be preferred.
Experience 0-2
Location Vikhroli, Mumbai
    
Deadline
    
Address Information
Contact Name Amol Agnihotri
City Location -> Bombay
States & Union Territories
How To Apply
Category
Job Type Job Type -> Full-time
Industry Type Industry Type -> BPO/ITES /CRM/Transcription
Classification Job Classification -> BPO -> Customer Service Executive (Voice)
End Details

Job Details.

Company Name
WNS GS
Posted On
2009-Dec-09
Location
Vikhroli, Mumbai

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