Help Desk Resume Tips

Your resume needs to reflect all your duties and accomplishments. Describe your job duties with a list of your achievements. Here are a few tips for building a help desk resume. The following are several impact statements for a secretary/administrative assistant :

• Contribution in training or orienting other staff on office policies and procedures.
• Any awards or Honors like "Employee of the month"and"100% attendance".
• Initiated or contributed to improvement in office operations, customer service or reduced costs.
• Took the help of any technology to improve support functions.
• Created effective PowerPoint presentations or even seminars.
• Maintaining any customer database to improve tracking, reporting and customer service.
• Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.
• Consistent presentation of a professional image, both on the phone and in person
• Contribution on any special projects.
• Positive feedback from the clients regarding service provided.

Help Desk Resume Template

1. Full name
2. Campus and permanent addresses
3. Telephone numbers
4. Email address

Objective :

Your help desk resume must start with a short specific statement that includes position, industry, and/or relevant skills For example "To obtain a help desk internship with Techies Corporation in order to utilize my motivation and skills."

Summary of Qualifications : This section is recommended for experienced professionals.

Present your value proposition in your help desk resume -- a narrative statement of the main reasons you should be called for an interview. For example "Help desk technician with three years of experience diagnosing and resolving technical problems in a multi-user environment. Advanced knowledge of Windows NT, Windows 2000 Professional, Microsoft Office, Microsoft Outlook Exchange e-mail client, and Internet access. Certified Microcomputer Applications Specialist."

Education : List most recent degree first.

1. Name of institution, city and state
   
2. Degree, major and year awarded
   
3. GPA (optional)

Skills :

List your skillsets in your resume as Help Desk / Desktop Support Specialist using the appropriate keywords. For example "Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, e-mail, Internet connections, and hardware/peripherals."

Experience : List the most recent first. Emphasize accomplishments and contributions Technical achievements :

Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.

Activities : Campus and community activities, Memberships in professional organizations.

Personal : Certifications, security clearances, patents, special awards, citizenship.

The keywords used in your resume is important. For Resume title : office assistant, secretary, office clerk, data entry clerk, administrative assistant, office manager, executive assistant, executive secretary, customer service representative, front desk receptionist, switchboard operator, mailroom clerk, service manager, processing clerk.

For the Resume body : Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Windows NT/98/95, word processing, spreadsheets, database management, multiline phones, switchboards, scheduling, presentations, office support, customer support, shipping, distribution, accounts payable, accounts receivable, benefits administration, office management, inventory control, purchasing, project management, facilities maintenance, vendor/contractor relations, document preparation.

Sample Help Desk Resume

Checkout our sample Help Desk resumes below :

1. Sample Help Desk Resume 1