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Compnay Brick India Recruitment (nanua)
Last modified: 11 Jun 2020 11:32:01 GMT
Role : Team Leader -(NonTechnical)
We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.
As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
Ultimately, you should lead by setting a good example and engage the team to achieve goals.
Oversight of outbound activities and processes and derivation and implementation of improved approaches.
Cooperation with the customer support team and provision of advice in sales related issues.
Work closely with the team, motivating and coaching them.
Communicates deadlines and sales goals to team members.
Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
Conducts team meetings to update members on best practices and continuing expectations.
Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture.
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
Ensures company brand materials and physical working spaces meet and exceed company presentation standards.
Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
Assists management with hiring processes and new team member training.
Required Candidate profile
BPO Background is MUST, team handling of agents is mandatory
Team management experience
Leadership Skills, Strong Coaching and communication skills.
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Please share ur cv on whatsapp HR Karan
Role Team Leader -(NonTechnical)
Industry Type BPO, Call Centre, ITeS
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type Full Time, Permanent
Role Category Voice
UG :Any Graduate in Any Specialization
Minimum of 6 months experience within a contact centre environment as a Team Manager. Experience within customer services. Excellent leadership and communication skills.
11 Dec 2020