Last modified: 10 Sep 2020 04:56:17 GMT
Softcell Technologies Global Private Limited is looking for a candidate for the post of Technical Support Engineer
Should have strong knowledge on Active directory, DNS and windows systems (Server and Desktop OS platforms)
Good understanding of supporting technologies like Networking, Storage, hardware.
Should have worked on ITIL framework solutions (Service Desk etc)
Good understanding of process and concepts (Change managament, Asset management, CMDB)
Should be able to create technical write-ups and process documents
Should be able to perform multi task
Should be able to participate in L3-L4 escalations and should be able to provide sound reasoning and conduct RCA.
Education & Experience:
Should have good verbal and written communication skills
Professional IT certifications will be added advantage
Customer service skills are required
Good attitude towards corporate environment
Professional certifications such as MCSE/MCSA/VCP will be advantage
Softcell Technologies Global Private Limited is a leading provider of business-to-business IT infrastructure solutions.