Last modified: 07 Apr 2021 20:09:28 GMT
Customer Service Representative is responsible for handling and escalating concerns of the users of our products and provides a quick and satisfactory resolution to the grievances of the users. He is the point of contact between the company and the customers which includes highlighting any product related concerns that users may be facing.
Responsibilities and Duties
1. Inbound and outbound calling.
2. Work on the e-mail and online real-time chat to address the concerns of the users.
3. Addressing Social media concerns and responding on the platforms such as Facebook, Twitter, and Instagram
4. Maintaining a database of the concerns, refunds processed and other product-level feedbacks from the users
Communications, CRM Software, B2C, excel
Maintaining a database of the concerns, refunds processed and other product-level feedbacks from the users
V Manpower Management