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Email/Chat Support ExecutiveFull time

Compnay Lotus (International)

Mumbai

Last modified: 07 Jul 2020 15:06:31 GMT

Role : Associate/Senior Associate -(Technical)

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Overview

Roles and Responsibilities

You will be part of a team in Chennai handling emails and chats from our customers in UK, USA, Australia, and India. If you have Voice support experience that will be an added advantage.

Required Candidate profile

This is a post-sales support role to assist the customers with queries, issues or clarifications with regards to their order, delivery or product. You will be trained on the products, nature of contact and resolution steps.

You are expected to support the customer diligently and follow-up with partners, both internal as well as external, to resolve the customers' issues.

You will be representing our company to our esteemed customers. So, we always expect you to be polite, patient and professional with the customers. You will also do your utmost to ensure customer satisfaction in every exchange.

To resolve the customers' issue, you will also be expected to coordinate internally and externally such as other departments, and channel partners.

Our service covers the UK time-zone hence it will be afternoon shift.

Desired Candidate Profile

Fluent in English, both written and spoken (neutral accent acceptable)
Possess good understand skill.
Minimum 6 months prior experience in Email/Chat Support essential. (Freshers also can apply)
Well versed in using Microsoft Office Tools for daily activity
Exceptional work etiquette and ethics
Able to look beyond job responsibilities and look at the big picture  

Perks and Benefits

Air-conditioned office environment in Maduravoyal
Comprehensive benefits with Medical insurance including Maternity/Paternity benefits
Contribution to Provident Fund once confirmed after 6-months probation

Please share your updated Resume/CV on WhatsApp  Senior HR Mayank Agrawal

Details

Desired Profile

Between age of 18 and 35. Must be willing to work in afternoon shift. Able to converse in Hindi is advantageous. Self-motivated and able to take on the responsibility.

Company: Lotus (International)

Our  team offers high quality services to provide the best outcomes in the recruitment and employment of personnel from a diverse set of business sector.

 


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How to Apply

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20 Dec 2020