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AstraZeneca Recruitment 2020 - Engineer - Veeva CRM - Chennai Apply soon

Last modified: 25 Aug 2020 05:46:32 GMT

Full time

Role : Engineer - Veeva CRM

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Job Title: Engineer - Veeva CRM
Location:TRIL GTC Chennai

Job Summary

The purpose of Commercial solution delivery centre (SDC) is to partner with customer-facing capabilities areas to deliver cutting edge IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues. Delivering the portfolio of projects and services needs people with hybrid skill sets of technical ability and knowledge of the Commercial processes. Commercial IT function has undergone a significant transformation and has adopted the Sales Force & Veeva platform along with iPad based mobile solutions to deliver business demands.

The Commercial delivery network is truly global in scale with resources in Asia, US, UK, China, Brazil, Turkey and India.

The Veeva Configuration Support Engineer will be part of the SDC application maintenance team for 60 countries across the globe, based out of Wilmington, USA. Configuration Support Engineer will be responsible for incident handling, troubleshooting, carrying out Impact Analysis, and providing multiple resolutions to a problem associated with Veeva.

Job Description

Role and Responsibilities

  • Configuration of Veeva CRM as per various Market needs
  • Handling incidents, provide work around s, root cause analysis, preventive actions and corrective actions related to Veeva CRM and related systems integrated.
  • Advanced troubleshooting, break-fix for issues spanning Veeva and related integrations
  • Monitoring applications, systems & interfaces
  • Assist in requirement analysis, effort estimation and solution/technical design for enhancements
  • Validation of sales cycle data (both pre and post-load) to ensure data sanity in terms of targeting & alignment data
  • Proactive analysis, validation & working on product issues with SaaS providers such as Veeva, SFDC
  • Support service introduction of new capabilities in the Veeva platform
  • Able to work collaboratively with multiple teams across different geographies and time zones
Essential Skills and experience
  • Hands-on experience of working in Sales & Marketing Portfolio preferably in Life Sciences Industry.
  • Hands-on experience in rolling out or supporting Veeva CRM and Veeva Vault platform solutions at global level for a reputed pharma company
  • Technical hands-on experience in
  • Veeva CRM configuration, data flows & customization (Visual force page, Apex class)
  • Veeva CRM integration with other platforms or technologies
  • SFDC, Apex Data Loader
  • PL/SQL/SoQL Queries
  • In-depth understanding of Veeva data model
  • Excellent communication and interpersonal skills.
  • Excellent spoken and written English language skills.
  • A proactive approach to problem-solving.
  • Able to grasp and understand new technology and concepts
  • Master s / Bachelor s degree or equivalent.
Desirable Skills and experience
  • Veeva Vault configuration
  • Veeva Vault integration with other platforms or technologies
  • Certified Veeva Administrator
  • Certified SFDC Administrator
  • Certified Vault administrator
  • Exposure to various Integration Methodologies.
  • Excellent understanding and hands-on exposure to ETL/Informatica skills.
  • Good understanding of OS likes Unix/Linux & Shell Scripts.
  • Working knowledge of Java, MDM, SOA.
  • Knowledge of Web Services & Service Oriented Architecture.
  • Experience in service management tools, ServiceNow or Remedy.
  • Experience working in a shared service environment.
  • ITIL, Service Management.
  • Experience of Agile methods.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted


Closing Date


AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.



Desired Profile

1-4 Years


AstraZeneca is a global, science-led biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines.Our Purpose is to push the boundaries of science to deliver life-changing medicines. We believe the best way we can achieve our Purpose is to put science at the centre of everything we do. Science defines who we are. It is why we come to work every day and is part of our DNA. But this is only half of the story. We know that we do not have all the answers. We want to share ideas because we believe it results in better medicines. We want the way we work to be inclusive, open and collaborative. This approach runs through all that we do.

How to Apply

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Contact email: [email protected]

Application End date. 30 Sep 2020

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