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Infosys Limited Recruitment 2021 - JL-3-Technical Process Specialist - Pune Apply soon

Last modified: 27 May 2021 22:49:07 GMT

Full time

Role : JL-3-Technical Process Specialist

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SkillSet: sap, sla, customer relations, quality, reporting.
Analytical and Problem solving skills Problem solving skills and quick thinking to own resolve issues independently, thoroughly efficiently Display ownership and accountability o Quickly build trust and confidence with customer o Own and resolve customer issues efficiently, effectively and empathetically Technical requirement for candidates: 12-18 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support environment. Foundation/ Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Foundation/ Intermediate knowledge of T/S OS (Windows XP-10), Browsers, Remote Management Tools Microsoft remote Assistance/Remote Desktop Connection, Shared Drives Printers Foundation/ Intermediate knowledge of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business Foundation/ Intermediate knowledge of Registry Fix, Patch upgrades, Antivirus upgrades, Security, Encryptions and End-points. Foundation/ Intermediate knowledge of Network collaborations VPN T/S Foundation/ Intermediate Knowledge of Networking concepts and commands, TCP/IP, OSI, Network devices and carriers (mandatory for NOC operations). Communication skills: Excellent/ Very good verbal and written communication skills without MTI Aptitudes Identification of problems and solutions Working knowledge of MS Office products Customer focused Flexible,


Desired Profile

5 Years

Infosys Limited

Infosys Limited

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Application End date. 30 Jul 2021

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