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IT Service Desk EngineerFull time

Compnay GSR International

Bhagalpur

Last modified: 15 Jul 2020 15:34:39 GMT

Role : Customer Support Engineer/Technician

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Overview

Minimum 6 months to 3 years of experience in Technical Support role
Handling customer technical support cases through phone and email submission    
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
Utilize available time efficiently in order to achieve effective and efficient results
Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Knowledge in commercially standard software applications and major desktop operating systems.
Knowledge on Service Now
Willingness and ability to work in shifts (24 x 7)  Roles and Responsibilities

Salary: INR 1,75,000 - 3,,75,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Hardware, Technical Support, Telecom Engineering

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Details

Desired Profile

Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)

Company: GSR International

We at GSR International believe in ensuring a valuable service quality. Through our affirmative approach and practices we have been able to add value propositions in our services. We aim towards improvising our service quality through comprehensive research to reach innovative answers.


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How to Apply

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30 Dec 2020