Last modified: 30 Dec 2020 06:31:19 GMT
Role : IT-Support Engineer
V Manpower Management is hiring
Support Engineers are responsible for receiving cases from production environment monitoring tools as well as directly from Production clients during their usage of Emburse products and providing the appropriate service to address those inquiries.
Cases may consist of questions related to product functionality, reports of the product not working as expected, system availability, third-party integrations, and/or other topics related to access, configuration and usage. Support Engineers address these cases through: providing prompt communication with customers through various channels; testing, troubleshooting and analysis; research or internal consultation on product functionality; performing administration or configuration tasks via internal tools; transferring or escalating issues to another internal group when appropriate.
V Manpower Management is a manpower management consulting
09 Apr 2021