How do you distinguish a user problem from a requested feature?
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Model Answer & Deep-Dive Explanation
A feature request proposes a solution, while a user problem describes the goal, obstacle, and context. If users request more dashboard filters, investigate what decision they cannot currently make and what data they need. Interviews, observation, and support evidence can reveal whether the real problem is unclear labels, missing information, or an inefficient workflow. Explore several solutions and test the simplest promising one. Do not dismiss the requested feature, but avoid treating it as the requirement before understanding who needs it and why.
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