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Last modified: 22 Aug 2020 05:23:51 GMT
Role : Project Manager
Our team of Project Managers comprise an unusual mix of project/program management and consulting skills, along with a passion for technology. We are responsible for keeping the project team working on the highest priority tasks, removing risks and impediments, maintaining on track financials and leading communications with stakeholders and the end Customer. As a trusted advisor to our Customers, you will be responsible for the successful execution of one or more projects at a time, providing guidance, coaching, and project leadership. By mentoring and influencing, you will drive the highest quality and the strongest sense of Customer focus on each project, while helping to achieve both Customer satisfaction and Microsoft targets. We also play a key role in ensuring our business is empowered to make decisions and assess portfolio health, through accurate forecasting and project health status submissions.
Travel can vary based on Country and Customer locations and can be up to 100% across a geographical time zone
Knowledge, skills and abilities:
Project Management Professional (PMP) certification with real-world experience, additional certifications (e.g. Agile/SCRUM etc.) are an advantageExperience leading deliveries in a professional services capacity, delivering to end CustomersDemonstrated success in leading deliveries within different contractual termsDemonstrated effectiveness in leading project or program teams to successful Customer outcomesDemonstrated abilities in vision building, leading and motivating multi-disciplinary teamsExcellent oral and written communication including strong presence with Executive StakeholdersAbility to identify risks before they occur and to develop mitigation and avoidance strategiesExcellent financial management knowledge including relationships between contract types, revenue and costsExcellent interpersonal skills, with an ability to facilitate and influence at senior levelsFlexibility with the ability to balance priorities across multiple tasks
Partnering with Area Teams lead the delivery of Customer facing engagements to successful outcomes, within the scope of the agreed engagement.Act as a trusted advisor to the Customer providing guidance and holding the Customer accountable to the agreed contract.Establish Customer conditions of satisfaction and review these with the Customer and project team over the life of the engagement.Partnering with key Domain delivery roles (Architects, Consultants etc.) apply core project/program governance techniques to deliver the engagement efficiently and effectively from initiation to closure and identify next steps for the Customer to achieve greater business value.Apply best practice through adoption and use of Microsoft delivery methodologiesApply monitoring and controlling techniques to identify and mitigate all risks and issues and manage the engagement health effectively, raising awareness early to avoid escalationsApply Change Management techniques to improve adoptionResponsible for engagement resourcing, including engagement and onboarding of partners and subcontractorsDeliver accurate and regular engagement reporting to both Customers and Microsoft key stakeholders.Maintain intellectual property and project deliverables within project repositoriesParticipate in internal delivery communities to share best practice and lessons learned
Execute deliveries on time, on budget and with scope complete, utilizing strong change management practicesEffectively contribute to the business through accurate financial forecasting and managementFull accountability for all financial management of projects, including maintaining accurate financial reportingFull responsibility for engagement cost, time and expense approvalsEngage in internal financial forecasting cycles, then tracking progress against forecasts, acting as required,
Microsoft's Customer Service and Support (CSS) organization supports over 170 Microsoft products, which range from the Consumer to Enterprise customer segments. This includes technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.
Contact email: [email protected]
Application End date. 30 Sep 2020