Managed service providers need more than help desk technicians. MSPs can have technical, security, project, account management, sales, and leadership roles.

Help Desk and Service Desk

These are common entry points. Technicians troubleshoot users, manage tickets, support devices, and escalate complex issues.

Network and Systems Roles

Network technicians and systems administrators manage infrastructure, connectivity, servers, identity, and customer environments.

Cloud Roles

Cloud engineers and support specialists help customers migrate, operate, monitor, and secure cloud environments.

Cybersecurity Roles

Security analysts, MDR specialists, SOC analysts, and security engineers may monitor and protect customer environments.

Project and Account Roles

MSPs also need project managers and technical account professionals who connect technical work with customer requirements.

Sales Roles

Technology sales professionals help MSPs understand customer needs and build long-term relationships.

InfoMSP’s MSP/MSSP database can also be used to research companies in this industry, with a free sample available.